If you are not satisfied with yourPresentationPro purchase, please email accounting@Presentationpro.com for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. If the item is returnable and you send it back to us unopened in the original box, PresentationPro will offer you a refund based on your original method of payment. You must return the product to PresentationPro within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging.
Please note that PresentationPro does not permit the return of or offer refunds for the following products:
- Opened software (Note that you may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, if your software includes a license that you can read before you break the seal or sticker on the software media packaging, you may not return the software once you break the software media packaging seal or sticker.)
- Electronic software downloads
- Software Up to Date Program Products (i.e., software upgrade subscription product)
PresentationPro recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to PresentationPro or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.